Burst pipe at 1 a.m.
They call three plumbers.
A homeowner standing in water does not leave a voicemail and wait. They work down the Google results until somebody picks up. Voice Intego answers in half a second, talks them to the shutoff valve, captures the address, and books the job before your competitor’s phone stops ringing.
An AI receptionist for plumbers that pays for itself on one saved emergency.
Your phone is your pipeline. This is what happens to it on a normal week.
Plumbing calls are urgent, emotional, and they arrive when nobody is in the office.
The valuable calls come after hours
Drain cleanings can wait until Monday. Burst supply lines, sewage backups and failed water heaters cannot, and they do not respect a 9 to 5. A plumbing virtual receptionist covers the nights and weekends when the highest-ticket work comes in and the office is dark.
Your plumbers cannot answer with their hands full
Someone soldering a joint or clearing a main is not taking a call, and if they do, they are losing billable time and doing a bad job of both. Voice AI for plumbers takes the call so the work in front of your tech stays the priority.
A panicking caller needs handling, not a menu
Someone watching their kitchen fill with water will hang up on a phone tree. The first job of the call is to calm them down and stop the water. An AI voice agent for plumbers does that in a steady voice at 1 a.m. as reliably as at noon.
How your AI receptionist handles every plumbing call.
An AI receptionist for plumbing companies that works your service area, your rates and your on-call rotation. Tuned to your business rather than reading a generic script.
Stop the water first
For an active leak, nothing else matters yet. The agent walks the caller to their main shutoff or the stop valve under the fixture, confirms the water has stopped, and only then moves on to booking. Damage stops falling while the truck is still being assigned.
Triage against your rules, not its own judgment
You define what counts as an emergency. Sewage in the house and a slow shower drain are not the same call. The agent applies your criteria, confirms the address is inside your service area, and escalates only what genuinely warrants waking the on-call plumber.
Book, quote the call-out, and confirm
It books into your calendar, states the call-out or diagnostic fee you gave it so there is no argument at the door, and texts the customer a confirmation with the arrival window. Your plumber gets the address and the symptoms before they set off.
Four real calls. Four different plays.
Same agent, four very different calls, all routed correctly without a human picking up.
Burst supply line, kitchen flooding.
Homeowner panicking with water spreading across the floor. The agent stays calm, walks them to the main shutoff, confirms the leak has stopped, captures the address, then pages the on-call plumber while telling the caller someone is being reached.
Slow shower drain, no rush.
Caller has had a slow drain for a week. No reason to interrupt anyone. The agent offers your drain-cleaning slots, books the one that suits, and sends a confirmation text without a single minute of office time being spent.
“What would a tankless install run me?”
Price shopper researching a water heater replacement. The agent explains how your quoting works, captures the home size and current setup, and books a free in-home estimate before they call the next three plumbers on the page.
Restaurant grease trap overflowing.
Property manager with a health-code problem an hour before service. The agent recognises this as commercial priority under your rules, escalates to the plumber qualified for commercial work, and drops the job into your dispatcher’s channel.
Built so it never books a job you cannot service.
Conversational AI for plumbers is only useful if it respects your service area, your pricing and your capacity. Yours is configured with hard rules.
Your service area, enforced
Out-of-area callers are told politely rather than booked. No van drives 40 minutes to a job you never wanted at a rate that does not cover it.
Your escalation protocol
You decide what wakes the on-call plumber and what waits until morning. The agent never makes that judgment call on its own.
No invented pricing
It quotes the call-out and diagnostic fees you provide. Repipes, heater replacements and anything needing eyes on it go to an estimate, never a guess on the phone.
Your company voice
Greeting, tone and script tuned to your shop. Callers hear a competent office that knows the trade, not a menu tree.
Plugs into the tools your shop already runs.
Google Calendar
Two-way sync. Jobs booked on a call land on the schedule in real time with the arrival window attached.
Zapier
Bridge to thousands of tools, including field service platforms, spreadsheets and email.
HubSpot
Every enquiry flows into your CRM with the address, the symptom and what they called about.
Slack
Emergency flags and new bookings drop into a channel your dispatcher actually watches.
AI receptionists for plumbers, your questions answered.
It is an AI voice agent that answers your company phone around the clock. It calms the caller, walks them through stopping an active leak, checks the address against your service area, triages the job against rules you set, quotes your call-out fee and books into your calendar. Unlike a traditional answering service for plumbers, it can book the work rather than only taking a message for someone else to chase.
An answering service takes a message and passes it on, so the job is still sitting in a queue when the caller phones the next plumber. A plumbing virtual receptionist completes the call. It qualifies the job, applies your emergency criteria, books the slot and confirms it by text, so nothing waits on someone reading a callback slip in the morning.
Yes, and on an active leak that is the first thing it does. It asks where the water is coming from, directs the caller to the fixture stop valve or the main shutoff depending on the answer, and confirms the water has stopped before moving on to scheduling. Stopping the damage early is often worth more to the customer than how fast the van arrives.
Only if you tell it to. You define the criteria, for example sewage inside the property, no water to the house, or an uncontrolled leak. The agent applies those rules exactly and books everything else into normal hours. It does not decide on its own what is worth a 3 a.m. page.
It answers several calls at the same time rather than one after another, so a freeze that sends your line into meltdown does not push callers four and five to voicemail. Exact concurrency depends on your plan, and we size it to your call volume before you go live. It is a large improvement on one front desk, not an unlimited one.
No, and that is deliberate. It quotes the call-out and diagnostic fees you provide, then books an estimate for anything that needs a plumber to look at it. Guessing at a repipe price on the phone loses jobs and creates arguments at the door.
A single-location shop is typically live in about 7 days. We build the agent around your service area, hours, rates, on-call rotation and escalation rules, then test it with you before it answers a single customer call.
Less than a part-time dispatcher, and it covers the hours a dispatcher never would. See our pricing page for current plans, or work out what missed calls are already costing you with our missed call cost calculator.
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Hear it talk someone to the shutoff valve at 1 a.m.
Book a 20-minute call. Live demo on real plumbing scenarios, straight answers on pricing, and exactly what going live would look like for your shop.
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